Sometimes, dealing with customer service departments is a real pain, and here's an example.
My potting bench from Woolworths didn't turn up. I went online, tracked my order and found that it had been sitting in a nearby depot for five days. I called and after the usual banal music, I got the usual not-very-interested-in-my-5000th-customer-of-the-day customer services agent/executive/assistant. The bench was delivered but you weren't there she told me. I was, but rearranged delivery. Delivery day came and went and bench still showing that it's held at local depot.
Call again and got told this time that the bench was damaged when it arrived at the depot, so it didn't get sent out and has been waiting eight days to go back to the warehouse. Can you send me a replacement ? No, I'm told, you have to buy another one and then when the damaged one comes back, we'll refund you for the original one.
ETA for new bench 1st September, estimated time of refund for damaged bench ordered 5 August, 5 September. We'll see..
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